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Notice Details

Title: Delivery options for the Citizens Advice Consumer Service in Scotland
Published by: Citizens Advice Scotland (CAS)
Publication Date: 09/11/2017
Deadline Date: Cancelled
Deadline Time:
Notice Type: 02 Contract Notice (below OJEU threshold or call offs of any value)
Has Documents: Yes
Has ESPD: No
Abstract: Delivery options for the Citizens Advice Consumer Service in Scotland
CPV: 79342300.

Contract Notice (below OJEU threshold)

Section I: Contracting Change authority

I.1) Name and addresses

Citizens Advice Scotland (CAS)

Spectrum House, Powderhall Road




Telephone: +44 1315501158



Internet address(es)

Main address:

Address of the buyer profile:

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent to the abovementioned address

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Other: Citizens Advice

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Delivery options for the Citizens Advice Consumer Service in Scotland

II.1.2) Main CPV code



II.1.3) Type of contract


II.1.4) Short description

Delivery options for the Citizens Advice Consumer Service in Scotland

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.3) Place of performance

NUTS code:


Main site or place of performance:

Central Scotland

II.2.4) Description of the procurement

The current CAS delivery model has operated since 2012. We are keen to build on the experiences gained through this operation by undertaking a review of the current service and considering options for future delivery and development, aligned to both UK and Scottish Government requirements.

Citizens Advice England and Wales recently completed their transition from a sole supplier to a multi-site delivery, across 7 Local Citizens Advice (LCA) offices. Their LCA’s were identified through a competitive grant application process.

This review aims to provide an options appraisal for the delivery of a scalable high quality flexible service at a competitive cost, allowing for the possible integration of other or future digital contact services.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in working days: 35

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

see ITT

III.1.2) Economic and financial standing

List and brief description of selection criteria:

Provision of 3 years audited accounts

III.1.3) Technical and professional ability

List and brief description of selection criteria:


Minimum level(s) of standards required:


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 04/12/2017

Local time: 17:00

IV.2.4) Languages in which tenders or requests to participate may be submitted


IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 2 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 05/12/2017

Local time: 10:00



Information about authorised persons and opening procedure:

CAS review team

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic payment will be used

VI.3) Additional information

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at

(SC Ref:515211)

VI.4) Procedures for review

VI.4.1) Review body

Citizens Advice Scotland (CAS)

Spectrum House, Powderhall Road




Telephone: +44 1315501158

Internet address(es)


VI.5) Date of dispatch of this notice


Information added to the notice since publication.

Additional information added to the notice since it's publication.
21/12/2017 14:09Notice Cancelled

This notice has been cancelled. The original deadline date of 04/12/2017 is no longer applicable.

Thanks to those who submitted tenders, unfortunately there were insufficient responses to consider this ITT competitive and as a result this contract notice is cancelled.
Main Contact:
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
152010Management Consultancy - EfficiencyConsultancy

Delivery Locations

Delivery Locations
130Aberdeen & North-East
100All Scotland
160Edinburgh & Lothians
150Glasgow & Strathclyde
120Highlands and Islands
180Outside Scotland
170Scotland South
140Tayside, Central & Fife

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Alternatively, you can download all current documents (Zip File)

Current Documents

09/11/2017 Options review- ITT Final - Nov Delivery options for the Citizens Advice Consumer Service in Scotland67.56 KB5

Replaced Documents

There are no previous versions of these documents

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