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Notice Details

Title: Provision of a Telecare Call Monitoring and Alarm Receiving Centre
Published by: North Ayrshire Council
Publication Date: 09/11/2017
Deadline Date:
Deadline Time:
Notice Type: 01 Prior Information Notice (PIN)
Has Documents: No
Abstract: The Council requires a Provider who shall operate and maintain a call handling system which is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. The service is required 24 hours per day, 365 days per year including bank and public holidays for the benefit of adults and older people assessed by the Council as requiring this service who live within the North Ayrshire Council area which includes the islands of Arran and Cumbrae.
CPV: 79711000, 79711000.

Prior information notice

This notice is for prior information only

Directive 2014/24/EU - Public Sector Directive

Section I: Contracting authority

I.1) Name and addresses

North Ayrshire Council

Cunninghame House, Friars Croft

Irvine

KA12 8EE

UK

Contact person: Corporate Procurement

Telephone: +44 1294324730

E-mail: procurement@north-ayrshire.gov.uk

Fax: +44 1294324054

NUTS: UKM93

Internet address(es)

Main address: http://www.north-ayrshire.gov.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00337

I.3) Communication

Additional information can be obtained from the abovementioned address


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of a Telecare Call Monitoring and Alarm Receiving Centre

Reference number: NAC-1092

II.1.2) Main CPV code

79711000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The Council requires a Provider who shall operate and maintain a call handling system which is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. The service is required 24 hours per day, 365 days per year including bank and public holidays for the benefit of adults and older people assessed by the Council as requiring this service who live within the North Ayrshire Council area which includes the islands of Arran and Cumbrae.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

79711000

II.2.3) Place of performance

NUTS code:

UKM93


Main site or place of performance:

North Ayrshire Council area including the islands of Cumbrae and Arran

II.2.4) Description of the procurement

The Provider shall operate and maintain a call handling system that is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. Service Users will include adults and older people assessed by the Council Health and Social Care Partnership as requiring a Service and who live within the North Ayrshire Council area. The Provider shall provide a Service 24 hours per day, 365 days

per year including bank and public holidays.

II.3) Estimated date of publication of contract notice:

04/12/2017

Section IV: Procedure

IV.1) Description

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section VI: Complementary information

VI.3) Additional information

The Council is seeking expressions of interest for the provision of a Telecare Call Monitoring and Alarm Receiving Centre for a 12 month period, from 01 September 2018 to 31 August 2019.

We have 4,200 service users with a variety of Telecare equipment (predominantly Tunstall). The average call volume of both incoming and outgoing calls totals between 21,000 to 25,800 calls per month (based on statistics from October 2016 to September 2017).

Telecare is recognised by Central and Local Government as being a key element in achieving key national objectives such as earlier hospital discharge, reduction on reliance on traditional care at home services, reduction in hospital admissions and an increase in the number of people remaining in their own homes rather than long term care facilities.

Demand for the Telecare Service is expected to continue to grow and contribute to the Government’s 2020 vision for our health system (in that everyone will be able to live longer, healthier lives at home, or in a homely setting and where an integrated health and social care approach will focus on prevention, anticipation and supported self management). Key drivers include the outcomes contained within the National Telehealth and Telecare Delivery Plan for Scotland and Reshaping Care for Older People Programme and the Personalisation Agenda focus on this approach.

The Service Provider shall ensure that service standards including response times to calls from Units Linked and Telecare Periphery Equipment are in accordance with the standards set out in the TSA Telecare Code of Practice (latest version) or equivalent / higher standards.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=517909.

(SC Ref:517909)

VI.5) Date of dispatch of this notice

08/11/2017


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: procurement@north-ayrshire.gov.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
329999other Social Community Care Supplies and ServicesSocial Community Care Supplies and Services 

Delivery Locations

Delivery Locations
IDDescription
150Glasgow & Strathclyde

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

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