Prior information notice
This notice is for prior information only
Directive 2014/24/EU - Public Sector Directive
Section I: Contracting
I.1) Name and addresses
North Ayrshire Council
Cunninghame House, Friars Croft
Contact person: Corporate Procurement
Telephone: +44 1294324730
Fax: +44 1294324054
Main address: http://www.north-ayrshire.gov.uk
Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00337
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
Provision of a Telecare Call Monitoring and Alarm Receiving Centre
Reference number: NAC-1092
II.1.2) Main CPV code
II.1.3) Type of contract
II.1.4) Short description
The Council requires a Provider who shall operate and maintain a call handling system which is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. The service is required 24 hours per day, 365 days per year including bank and public holidays for the benefit of adults and older people assessed by the Council as requiring this service who live within the North Ayrshire Council area which includes the islands of Arran and Cumbrae.
II.1.6) Information about lots
This contract is divided into lots:
II.2.2) Additional CPV code(s)
II.2.3) Place of performance
Main site or place of performance:
North Ayrshire Council area including the islands of Cumbrae and Arran
II.2.4) Description of the procurement
The Provider shall operate and maintain a call handling system that is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. Service Users will include adults and older people assessed by the Council Health and Social Care Partnership as requiring a Service and who live within the North Ayrshire Council area. The Provider shall provide a Service 24 hours per day, 365 days
per year including bank and public holidays.
II.3) Estimated date of publication of contract notice:
Section IV: Procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Section VI: Complementary information
VI.3) Additional information
The Council is seeking expressions of interest for the provision of a Telecare Call Monitoring and Alarm Receiving Centre for a 12 month period, from 01 September 2018 to 31 August 2019.
We have 4,200 service users with a variety of Telecare equipment (predominantly Tunstall). The average call volume of both incoming and outgoing calls totals between 21,000 to 25,800 calls per month (based on statistics from October 2016 to September 2017).
Telecare is recognised by Central and Local Government as being a key element in achieving key national objectives such as earlier hospital discharge, reduction on reliance on traditional care at home services, reduction in hospital admissions and an increase in the number of people remaining in their own homes rather than long term care facilities.
Demand for the Telecare Service is expected to continue to grow and contribute to the Government’s 2020 vision for our health system (in that everyone will be able to live longer, healthier lives at home, or in a homely setting and where an integrated health and social care approach will focus on prevention, anticipation and supported self management). Key drivers include the outcomes contained within the National Telehealth and Telecare Delivery Plan for Scotland and Reshaping Care for Older People Programme and the Personalisation Agenda focus on this approach.
The Service Provider shall ensure that service standards including response times to calls from Units Linked and Telecare Periphery Equipment are in accordance with the standards set out in the TSA Telecare Code of Practice (latest version) or equivalent / higher standards.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=517909.
VI.5) Date of dispatch of this notice
Information added to the notice since publication.
Additional information added to the notice since it's publication.
No further information has been uploaded.