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Notice Details

Title: Telecare IT Platform for East Lothian Council
Reference No: JAN270914
OCID: ocds-r6ebe6-0000451145
Published by: East Lothian Council
Publication Date: 27/01/2017
Deadline Date: 01/03/2017
Deadline Time: 12:00
Notice Type: 02 Contract Notice
Has Documents: No
Has ESPD: No
Abstract: East Lothian is seeking to purchase an integrated call handling facility and telecare asset management system to respond to alerts from telecare equipment in the homes of vulnerable people.
CPV: 48810000, 85323000, 85100000, 85000000, 35121700, 64200000, 72000000.

Contract notice

Directive 2014/24/EU - Public Sector Directive

Section I: Contracting Change authority

I.1) Name and addresses

East Lothian Council

John Muir House

Haddington, East Lothian

EH41 3HA

UK

Contact person: Eleanor Hayman

Telephone: +44 1620827827

E-mail: procurement@eastlothian.gov.uk

NUTS: UKM23

Internet address(es)

Main address: http://www.eastlothian.gov.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00181

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://www.publictendersscotland.publiccontractsscotland.gov.uk


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://www.publictendersscotland.publiccontractsscotland.gov.uk


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Telecare IT Platform for East Lothian Council

Reference number: CON-16-008

II.1.2) Main CPV code

48810000

 

II.1.3) Type of contract

Services

II.1.4) Short description

East Lothian is seeking to purchase an integrated call handling facility and telecare asset management system to respond to alerts from telecare equipment in the homes of vulnerable people.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

85323000

85100000

85000000

35121700

64200000

72000000

II.2.3) Place of performance

NUTS code:

UKM23


Main site or place of performance:

East Lothian

II.2.4) Description of the procurement

Integrated call handling facility and telecare asset management system to respond to alerts from telecare systems in the homes of vulnerable people.

The contract will not be divided into lots due to the technical nature of the requirement.

II.2.5) Award criteria

Criteria below:

Quality criterion: Functional Requirements / Weighting: 30

Quality criterion: Method Statements / Weighting: 10

Quality criterion: IT Requirements / Weighting: 18

Quality criterion: Demo Videos / Weighting: 7

Quality criterion: Transfer of Risk Assessment / Weighting: 5

Price / Weighting:  30

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

One further of extension of 24 months

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

East Lothian Council may in future require to make additional purchases via this contract in order to facilitate partnership working with another public body or back up of call handling facilities with a third party organisation.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Where it is required, within a bidder’s country of establishment they must confirm which authorisation or memberships of the relevant organisation(s) are required in order to perform this service.

Bidders must confirm if they hold the particular authorisation or memberships.

III.1.2) Economic and financial standing

List and brief description of selection criteria:

Bidders will be required to provide evidence of their financial standing which will be require to meet the following criteria:

i) The ratio of total assets to total liabilities (net assets) should be positive in 2 out of 3 years.

ii) The accounts should not show a loss in 2 consecutive years.

iii) The accounts should not show a loss in 1 year and negative net current assets in any 1 year.

Where the information provided does not meet item (i) but there is an improving trend East Lothian Council may consider items (ii) and (iii) and will have discretion, with regard to the evidence provided and taking into account the level of risk to East Lothian Council, as to whether a bidder will pass this requirement. East Lothian Council may also request a parent company guarantee where this is appropriate.

It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below:

Employer’s (Compulsory) Liability Insurance = 10 million GBP

Public Liability Insurance = 5 million GBP

Product Liability Insurance = 5 million GBP

Professional Indemnity Insurance = 5 million GBP

http://www.hse.gov.uk/pubns/hse40.pdf


III.1.3) Technical and professional ability

List and brief description of selection criteria:

Bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the services/supplies as described in part II.2.4 of the OJEU Contract Notice or the relevant section of the Site Notice.

Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract.

Bidders should evidence that they have Quality Management Procedures in place:

1. The bidder must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent),

OR

2. The bidder must have the following:

a. A documented policy regarding quality management. The policy must set out responsibilities for quality management demonstrating that the bidder has, and continues to implement, a quality management policy that is authorised by their Chief Executive, or equivalent, which is periodically reviewed at a senior management level. The policy must be relevant to the nature and scale of the work to be undertaken and set out responsibilities for quality management throughout the organisation.

b. Documented procedures for periodically reviewing, correcting and improving quality performance including processes for ensuring that the bidder’s quality management is effective in reducing/preventing incidents of sub-standard delivery. This must include the quality of output and general performance.

c. A documented process for ensuring that quality management is effective in reducing/preventing incidents of sub-standard delivery. This must include the quality of output and general performance. The bidder must be able to provide copies of their organisation’s documentation procedures that meet current agreed good practice. These must include the arrangements for quality management throughout the bidder’s organisation. They must set out how the bidder’s organisation will carry out its policy, with a clear indication of how the arrangements are communicated to the workforce.

d. Documented arrangements for providing the bidder’s workforce with quality related training and information appropriate to the type of work for which this organisation is likely to bid. This will demonstrate that the organisation has in place, and implements, training arrangements to ensure that its workforce has sufficient skills and understanding to discharge their various responsibilities. These must include a programme of training that will keep the workforce up to date with required knowledge about quality related issues, including copies of job profiles; training manuals and records.

e. Documented arrangements that the organisation has a system for monitoring quality management procedures on an on-going basis. The bidder’s organisation must be able to provide evidence of systematic, periodic review and improvement of quality in respect of output and general performance

f. Documented arrangements for ensuring that the bidders apply quality management measures that are appropriate to the work for which they are being engaged.

g. A documented process demonstrating how the bidder deals with complaints. The bidder must be able to provide details of how their organisation maintains records of any complaints received and how corrective measures are carried out to prevent reoccurrence.

Bidders must hold an accredited independent third party certificate of compliance in accordance with ISO 27001 (or equivalent) for Information technology security techniques, information security management systems. Alternatively bidders must be able to provide evidence of documented procedures and policies regarding their information technology security techniques.


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 01/03/2017

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.7) Conditions for opening of tenders

Date: 01/03/2017

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 7046. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

The Contracting Authority does not intend to include a sub-contract clause in this contract.

Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361

A summary of the expected community benefits has been provided as follows:

The Contractor will liaise with East Lothian Works with regard to delivering community benefits and a form is provided for the tenderer with the tender documents for the tenderer to complete. Community Benefits will form part of the contract for this requirement.

(SC Ref:451145)

VI.4) Procedures for review

VI.4.1) Review body

East Lothian Council

John Muir House

Haddington, East Lothian

EH41 3HA

UK

Telephone: +44 1620827827

Internet address(es)

URL: http://www.eastlothian.gov.uk

VI.5) Date of dispatch of this notice

24/01/2017


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: procurement@eastlothian.gov.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
271000Call SystemsInformation Communication Technology
329999other Social Community Care Supplies and ServicesSocial Community Care Supplies and Services 
271510Services - Application Service ProvisionInformation Communication Technology
271600SoftwareInformation Communication Technology
321200Supplies - Social Community Care and Services Social Community Care Supplies and Services 

Delivery Locations

Delivery Locations
IDDescription
160Edinburgh & Lothians

Document Family

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Publication Date: 27/01/2017
Deadline: 01/03/2017
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Publication Date: 04/10/2017
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