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Notice Details

Title: Provision of Hosting and Support Services to Glow Blogs
Reference No: FEB344843
OCID: ocds-r6ebe6-0000554782
Published by: Education Scotland
Publication Date: 11/02/2019
Deadline Date:
Deadline Time:
Notice Type: 03 Contract Award Notice - Successful Supplier(s)
Has Documents: No
Has ESPD: No
Abstract: Provision of Hosting and Support Services to Glow Blogs on behalf of Education Scotland
CPV: 48190000, 48190000.

Contract award notice

Results of the procurement procedure

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

Education Scotland

Denholm House, Almondvale Business Park


EH54 6GA


Telephone: +44 1412420131



Internet address(es)

Main address:

Address of the buyer profile:

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.4) Type of the contracting authority

National or federal agency/office

I.5) Main activity


Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of Hosting and Support Services to Glow Blogs

II.1.2) Main CPV code



II.1.3) Type of contract


II.1.4) Short description

Provision of Hosting and Support Services to Glow Blogs on behalf of Education Scotland

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 765 051.00 GBP

II.2) Description

II.2.2) Additional CPV code(s)


II.2.3) Place of performance

NUTS code:


II.2.4) Description of the procurement

Glow is a digital environment for learning and teaching and helps learners and educators to benefit from social and collaborative services in a safe online space anytime, anywhere and on any device.

Glow comprises of a number of different web services that are made available to its users via a central authentication and portal service (GAPS) (currently provided by RM Education Ltd). It has four key Glow Services that are provided by Education Scotland:-

- Glow Online Productivity Suites (GOPS) (currently O365 and G Suite for Education);

- a Blog solution (currently WordPress);

- a Broadcast/Meet solution (currently Skype for Business).

There are also other Applications that are available within Glow, some of which use the centrally provided authentication through federated identity services.

A national Service Desk and Service Desk Portal provides support to Glow customers, offered by the Authentication provider via the telephone and online, to the Glow Customers. The Service Desk also takes support calls for defined Glow Services, passing such calls over to the relevant supplier but ensuring Glow Customers have a single point of contact. There is a requirement for the Glow Blogs host and support contractor to provide a service desk function to further enhance this for Glow Blogs specific incidents and requests.

The national Service Desk facility provides second line support and is open to a defined list of Glow Users within each Glow Customer. The Service Desk is available 0800 – 1800, Monday to Friday, 52 weeks a year with the exception of Christmas Day, Boxing Day, New Year’s Day and 2nd January. Service Desk calls vary across the year, with volume of calls substantially higher during term time although calls are still received during school holidays.

There will be four constituent work packages:


(A) Infrastructure Improvements and Migration

The Glow Blogs service is currently hosted on Amazon Web Services. The Purchaser would like to improve the infrastructure and hosting of the service to improve performance and user satisfaction. The Purchaser has commissioned a third party Technical Architect to design a new Target Architecture for Glow Blogs and now seeks support to build and migrate to that Target Architecture. This section covers the requirements for this build and migration effort.

(B) Application Hosting and Support

This section covers the requirements for ongoing hosting and application support for Glow Blogs. This includes hosting, service management, service desk, maintenance and support.

(C) Application Improvements

This section covers the requirements for a number of improvements to the Glow Blogs service that the Purchaser wishes to make within the current calendar year. The Purchaser seeks support for this development work.

(D) Call-off Contract for Development Support

This section covers the Purchasers requirements to establish a call-off contract for development support throughout the lifetime of this contract in order to provide support to maintain and improve the Glow Blogs service through time.

II.2.5) Award criteria

Quality criterion: As set out in tender / Weighting: 70%

Price / Weighting:  30

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) 2015.

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2018/S 170-387031

Section V: Award of contract

Contract No: EDUC-0000217

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract


V.2.2) Information about tenders

Number of tenders received: 1

Number of tenders received from SMEs: 1

Number of tenders received from tenderers from other EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 1

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Affinity Digital Tech Ltd

Charles House, 18 to 21 Charles St




Telephone: +44 7739362472


The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: 765 051.00 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

The scoring system used to evaluate the award criteria in the ITT will be as follows:

0 - Unacceptable. Nil or inadequate response. Fails to demonstrate an ability to meet the requirement.

1 - Poor. Response is partially relevant and poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled.

2 - Acceptable. Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas.

3 - Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirement will be fulfilled.

4 - Excellent. Response is completely relevant and excellent. The response is comprehensive, unambiguous and demonstrates a thorough understanding of the requirement and provides detail of how the requirement will be met in full.

The estimated value of the requirement is between GDP750000 and GDP850000.

This contract was awarded after using the Negotiated Procedure without prior publication. This procedure was used as no compliant bids were received after advertising the requirement under the Open Procedure on two occasions.

(SC Ref:573262)

VI.4) Procedures for review

VI.4.1) Review body

Education Scotland

Denholm House, Almondvale Business Park


EH54 6GA


Telephone: +44 1312445748

Internet address(es)


VI.5) Date of dispatch of this notice


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact:
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
271500Services - Information Communication TechnologyInformation Communication Technology

Delivery Locations

Delivery Locations
130Aberdeen & North-East
100All Scotland
160Edinburgh & Lothians
150Glasgow & Strathclyde
120Highlands and Islands
170Scotland South
140Tayside, Central & Fife

Document Family

Hide related notices
SEP330319: Provision of Hosting and Support Services to Glow Blogs
Publication Date: 05/09/2018
Deadline: 11/10/2018
Notice Type: 02 Contract Notice
Authority name: Education Scotland
FEB344843: Provision of Hosting and Support Services to Glow Blogs
Publication Date: 11/02/2019
Notice Type: 03 Contract Award Notice - Successful Supplier(s)
Authority name: Education Scotland

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