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Notice Details

Title: NHS Highland GP Desktop and Server support
Reference No: MAR313062
OCID: ocds-r6ebe6-0000534680
Published by: NHS Highland
Publication Date: 12/03/2018
Deadline Date: 09/04/2018
Deadline Time: 12:00
Notice Type: 02 Contract Notice
Has Documents: Yes
Has ESPD: No
Abstract: NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following.
1. IT Support services including Helpdesk, to general medical practices in NHS Highland
2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector).
The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.
CPV: 72000000, 72600000, 72253000, 72315100, 72261000, 72100000.

Contract notice

Directive 2014/24/EU - Public Sector Directive

Section I: Contracting Change authority

I.1) Name and addresses

NHS Highland

Assynt House, Beechwood Park

Inverness

IV2 3BW

UK

Contact person: Jim Binnie

Telephone: +44 1312756059

E-mail: jim.binnie@nhs.net

NUTS: UKM62

Internet address(es)

Main address: http://www.nhshighland.scot.nhs.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00302

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

www.publiccontractsscotland.gov.uk/


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

www.publiccontractsscotland.gov.uk/


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

NHS Highland GP Desktop and Server support

II.1.2) Main CPV code

72000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following.

1. IT Support services including Helpdesk, to general medical practices in NHS Highland

2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector).

The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.

II.1.5) Estimated total value

Value excluding VAT: 2 500 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

72600000

72253000

72315100

72261000

72100000

II.2.3) Place of performance

NUTS code:

UKM62


Main site or place of performance:

Inverness and surrounding areas

II.2.4) Description of the procurement

NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following.

General Medical Practices’ services.

IT services are required for desktop, server and network support co-ordinated through a helpdesk to meet the requirements of a service level agreement. The supplier will be required to provide pro-active technical advice to NHS Highland regarding technical infrastructure and issues arising from use of the infrastructure and general medical practices’ clinical systems. The helpdesk services should include the ability to act as a single helpdesk point for any computer issue including those not supported by this contract.

Other orderable services:

- Provision of a service to securely collect and dispose of IT equipment

- Provision of desktop installation services

- Provision of data verification services

- Provision of warehousing and delivery services

Managed Sector (Non GP) Services.

Server Maintenance for NHS Highland’s server estate (including handling warranty calls). Helpdesk cover for the logging of calls associated with the NHS Highland server estate.

Optional items – Managed Sector (Non GP) Services.

- Provision of out of hours cover to the NHS Highland server estate

- Provision of an on-demand helpdesk service to complement the existing in house helpdesk system.

- Provision of an on-demand desktop installation service to complement the existing in house provision.

- Provision of an on-demand 1st/2nd line support service to complement the existing in house provision.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 2 500 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 96

This contract is subject to renewal: Yes

Description of renewals:

8 year term with the option to terminate at the end of years one, five, six and seven.

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

Objective criteria for choosing the limited number of candidates:

Please see Section III.

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

List and brief description of selection criteria:

ESPD Q.4B.1.1 Bidders will be required to have a minimum ‘general’ yearly turnover of 100 000 GBP for the last2 years: Please provide annual accounts for the relevant 2 years.

ESPD Q.4B.5.1 Please provide evidence of insurance levels listed below.


Minimum level(s) of standards required:

ESPD Q.4B.1.1 Suppliers must demonstrate the following financial capacity over the last two years: Turnover of100 000 GBP per annum over last 2 financial years.

Q.4B.5.1. It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence ofany subsequently awarded contract, the types and levels of insurance indicated below:

Employers Liability Insurance: 5 000 000 GBP;

Public Liability Insurance: 1 000 000 GBP;

Professional Indemnity Insurance: 1 000 000 GBP;

III.1.3) Technical and professional ability

List and brief description of selection criteria:

4C.1.2 Please provide details of three relevant examples of services carried out during the last three yearsasspecified in the Contract Notice. Weighing 60 % as per scoring model below.

4.C.2 Bidders will be required to confirm details of the technicians or technical bodies such as ISO orequivalentwho they can call upon, especially those responsible for quality control. Weighting 10 % as perscoring modelbelow.

4.C.6 Professional qualifications held by The service provider or the contractor itself such as the following:ISO27001 or equivalent ITIL qualifications [Helpdesk, etc] or equivalent.

Other professional qualifications relevant to the services outlined in the Contract Notice. Weighing 20 % asperscoring model below.

4C.8.1 Bidders will be required to confirm their average annual manpower for the last three years. Weighing 10% as per scoring model below.

Score Meaning

0 Unacceptable as determined by: no response or no information provided in response to the questionwherethere is a requirement to provide a response or information; and/or a response which demonstrates asignificantmisunderstanding of the question; and/or a response which demonstrates no relevant experiencein termsof scale, complexity, scope and match to proposed service characteristics; and/or a responsewhich doesnot demonstrate capacity and capability (in terms of resources and appropriately qualified andexperiencedpersonnel).

1 Weak as determined by: a response which provides minimum information in response to the question; and/ora response which demonstrates minimum relevant experience in terms of scale, complexity, scope andmatchto proposed service characteristics; and/or a response which fails to satisfactorily answer the question;and/or aresponse which demonstrates limited capacity and capability (in terms of resources and appropriatelyqualifiedand experienced personnel) to deliver requirement.

3 Fair as determined by: a response which provides the majority but not all of the information requested; and/orreasonable evidence of relevant experience in terms of scale, complexity, scope and match to proposedservicecharacteristics indicated in the response; and/or a response which demonstrates reasonable capacityandcapability (in terms of resources and appropriately qualified and experience personnel).

5 Good as determined by: a response which meets all aspects of the question and provides all information requested; and/or a response which is comprehensive, unambiguous and demonstrates adequate and complete evidence of experience in terms of scale, complexity, scope and match to proposed service characteristics and adequate capacity and capability.

Scoring Table

Criteria Weighting % Score Total Score available

4.B Financial Standing (0, 1, 3, 5) Yes/No.

4C.1.2 References 60 300.

4.C.2 Quality Control / ISO 10 50.

4.C.6 Qualifications 20 100.

4.C.8.1 Staff numbers 10 50.

4.C.10 Sub-contract Not scored.

Total: 100 % 500.


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Restricted procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 09/04/2018

Local time: 12:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 16/04/2018

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 8 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=534680.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(SC Ref:534680)

Download the ESPD document here: http://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=534680

VI.4) Procedures for review

VI.4.1) Review body

NHS Highland

Assynt House, Beechwood Park

Inverness

IV2 3BW

UK

Telephone: +44 1463717123

Internet address(es)

URL: http://www.nhshighland.scot.nhs.uk

VI.5) Date of dispatch of this notice

09/03/2018


Information added to the notice since publication.

Additional information added to the notice since it's publication.
No further information has been uploaded.
Main Contact: jim.binnie@nhs.net
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
271300Maintenance - Information Communication TechnologyInformation Communication Technology
279999other Information Communication TechnologyInformation Communication Technology
271500Services - Information Communication TechnologyInformation Communication Technology

Delivery Locations

Delivery Locations
IDDescription
120Highlands and Islands

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the Record your interest now button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Alternatively, you can download all current documents (Zip File)

Current Documents

CreatedNameDescriptionSizeDownloads
12/03/2018 ESPD HIghland final ESPD146.65 KB62
12/03/2018 ESPD HIghland final ESPD146.65 KB46

Replaced Documents

There are no previous versions of these documents

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