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Notice Details

Title: Oracle Support Services
Reference No: DEC194812
OCID: ocds-r6ebe6-0000330120
Published by: Heriot Watt University
Publication Date: 12/12/2014
Deadline Date: 26/01/2015
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: Yes
Has ESPD: No
Abstract: The University wishes to procure external managed services for functional and technical support for their Oracle E-Business Suite application and a fully managed service for the underlying supporting Database. The University also wishes to engage technical support and services for Oracle products which although not part of E-Business Suite are used across the University for other business systems, and possibly also operating-system management (currently Red Hat Linux).
CPV: 72000000.

CONTRACT NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)


Heriot Watt University

Procurement Services, Riccarton

EDINBURGH

EH14 4AS

UK

Procurement Services

Tony Newjem, Chief Procurement Officer

+44 1314513702

A.E.Newjem@hw.ac.uk

+44 1314513119

http://intranet.hw.ac.uk/ps/gls/procurement/Pages/default.aspx

http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00307

www.publiccontractsscotland.gov.uk

www.publiccontractsscotland.gov.uk
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I.2)

Type of contracting Authority and Main Activity or Activities

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No

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

Oracle Support Services

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

7

II.1.2)

Main site or location of works, place of delivery or performance

Heriot-Watt University Edinburgh Campus, Riccarton, EDINBURGH EH14 4AS.



UKM25

II.1.3)

This notice involves

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II.1.4)

Information on framework agreement (if applicable)

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Number of participants to the framework agreement envisaged

Duration of the framework agreement

Justification for a framework agreement the duration of which exceeds four years

Estimated total value of purchases for the entire duration of the framework agreement

Frequency and value of the contracts to be awarded

II.1.5)

Short description of the contract or purchase(s)

The University wishes to procure external managed services for functional and technical support for their Oracle E-Business Suite application and a fully managed service for the underlying supporting Database. The University also wishes to engage technical support and services for Oracle products which although not part of E-Business Suite are used across the University for other business systems, and possibly also operating-system management (currently Red Hat Linux).

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=330120.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

II.1.6)

Common Procurement Vocabulary (CPV)

72000000

II.1.7)

Contract covered by the Government Procurement Agreement (GPA)

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II.1.8)

Division into lots

No

II.1.9)

Will variants be accepted

Yes

II.2)

Quantity or Scope of the Contract

II.2.1)

Total quantity or scope

The University requires the following services to be provided under this contract: [Possibly] Operating-system management (currently Red Hat Linux); Oracle eBusiness Suite DBA; Oracle Applications DBA; Oracle eBusiness Suite DBA Full Managed Service; Oracle Applications Functional/Technical support; Oracle BI applications services (OBIA, OBIEE); Oracle Enterprise Performance Management (EPM) services; [Possibly] Infrastructure and virtualisation services; Oracle products, development tools and technology roadmap consultancy support (as required). This may take the form of a set number of consultancy days per month or a call-off against an agreed rate-card.

Support for major patch and version upgrades / future migration path.

Oracle eBusiness Suite Functional and Technical Support: Level 1 (first-line helpdesk) support (optional), i.e. all End User Support Requests (See Appendix 4 for details).

Data Centre Hosting – this is something that might be considered during the lifetime of this contract, either centrally or as part of a collaborative shared service with other institutions.

Oracle Cloud – the University may wish to consider moving to an OPEX model for its Oracle E-Business Suite and other Oracle systems during the lifetime of this contract.

The University requires as a minimum an 8am to 6pm (Weekdays) Support Service, but to include options to extend this to cover Dubai and Malaysian operation times and days.

II.2.2)

Options

We anticipate a contract term of at least 5 years comprising an initial 3-year term plus optional 1-year extensions, subject to the mutual agreement of the contracting entities, and with a 6-month notice of termination (in addition to termination for breach) available to the University after the Initial Period.

Provisional timetable for recourse to these options

36

Number of possible renewals

14

In the case of renewable supplies or service contracts, estimated time frame for subsequent contracts

Section III: Legal, Economic, Financial and Technical Information

III.1)

Conditions Relating to the Contract

III.1.1)

Deposits and guarantees required

III.1.2)

Main Terms of financing and payment and/or reference to the relevant provisions

III.1.3)

Legal form to be taken by the grouping of suppliers, contractors or service providers to whom the contract is to be awarded

Joint and several liability is required of consortia bids and the University will only wish to contract with a single legal entity.

III.1.4)

Other particular conditions to which the performance of the contract is subject

III.2)

Conditions for Participation

III.2.1)

Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers


(1) All candidates will be required to produce a certificate or declaration demonstrating that they are not bankrupt or the subject of an administration order, are not being wound-up, have not granted a trust deed, are not the subject of a petition presented for sequestration of their estate, have not had a receiver, manager or administrator appointed and are not otherwise apparently insolvent.

(2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process.

(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession.

(4) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of taxes under the law of any part of the United Kingdom or of the relevant State in which the economic operator is established.

III.2.2)

Economic and financial capacity


(1) All candidates will be required to provide evidence of relevant professional risk indemnity insurance.

(2) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the candidate and the turnover in respect of the activities which are of a similar type to the subject matter of this notice.

(3) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.




III.2.3)

Technical capacity


(1) A statement of the candidate's average annual number of staff and managerial staff over the previous 3 years

(2) Details of the educational and professional qualifications of their managerial staff; and those of the person(s) who would be responsible for providing the services or carrying out the work or works under the contract;

(3) A statement of the principal goods sold or services provided by the supplier or the services provider in the past 3 years, detailing the dates on which the goods were sold or the services provided; the consideration received; the identity of the person to whom the goods were sold or the services were provided

(4) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures;

(5) An indication of the proportion of the contract which the services provider intends possibly to subcontract.

(6) A statement of the technicians or technical services available to the candidate to carry out the work under the contract; or be involved in the production of goods or the provision of services under the contract; particularly those responsible for quality control, whether or not they are independent of the candidate.

Candidates are required to provide details of what if any levels of accreditation they currently have with Oracle Corporation for support and development of Oracle products.




III.2.4)

Reserved contracts

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III.3)

Conditions Specific to Service Contracts

III.3.1)

Is provision of the service reserved to a specific profession?

No

III.3.2)

Will legal entities be required to state the names and professional qualifications of the personnel responsible for the execution of the service?

Yes

Section IV: Procedure

IV.1)

Type of Procedure


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Justification for the choice of accelerated procedure

IV.1.1)

Have candidates already been selected?

No

IV.1.2)

Limitations on the number of operators who will be invited to tender or to participate

Objective criteria for choosing the limited number of candidates

IV.1.3)

Reduction of the number of operators during the negotiation or dialogue

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IV.2)

Award Criteria

No


Yes

No

IV.2.2)

An electronic auction will be used

No

IV.3 Administrative Information

IV.3.1)

Reference number attributed to the notice by the contracting authority

HWU/1367/002

IV.3.2)

Previous publication(s) concerning the same contract

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2014/S 168-299251 03-09-2014

Other previous publications

IV.3.3)

Conditions for obtaining specifications and additional documents



 


IV.3.4)

Time-limit for receipt of tenders or requests to participate

 26-01-2015  12:00

IV.3.5)

Date of dispatch of invitations to tender or to participate to selected candidates


IV.3.6)

Language or languages in which tenders or requests to participate can be drawn up

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IV.3.7)

Minimum time frame during which the tenderer must maintain the tender 

IV.3.8)

Conditions for opening tenders



 26-01-2015  13:00
Procurement Services, Heriot-Watt University.

Section VI: Other Information

VI.1)

Indicate whether this procurement is a recurrent one and the Estimated timing for further notices to be published


VI.2)

Does the contract relate to a Project/Programme financed by Community Funds?

No



VI.3)

Additional Information

(SC Ref:330120)

VI.4)

Procedures for appeal

VI.4.1)

Body responsible for appeal procedures










Body responsible for mediation procedures










VI.4.2)

Lodging of appeals

VI.4.3)

Service from which information about the lodging of appeals may be obtained










VI.5)

Dispatch date of this Notice

 12-12-2014

Information added to the notice since publication.

Additional information added to the notice since it's publication.
DateDetails
18/12/2014 14:44Supplier Day.

Page 6 of the Invitation to Tender refers to a Supplier Information Day (Q + A session) to be held on the 12th January 2015. This will be held in the University's Court Room (in the Lord Balerno Building - Building 'S'on the campus Map which will be uploaded as a seperate document. Timings are 10:00 A.M. until Noon, if required. At persent, Heriot-Watt attendees include the Chief Procurement Officer, the Director of Information Services, the Acting Head of Applications and the Senior Systems Accountant.
18/12/2014 14:50ADDED FILE: Campus Map (for Supplier Day)

Campus Map
07/01/2015 10:11ADDED FILE: Clarifications Summary

Clarifications Summary
09/01/2015 16:37ADDED FILE: Technical Clarifications week-ending 9th January 2015

Q&A round-up 9th January 2015
12/01/2015 16:51ADDED FILE: Technical Clarifications 9th January 2015

Technical clarifications (not includinge questions and answers arising from the Supplier Day).
16/01/2015 16:12ADDED FILE: Data Protection

Additional Appendix 6 in response to Data Protection questions arising from the Supplier Day.
19/01/2015 14:42ADDED FILE: Outputs from 12th January Supplier Day Q+A session.

Outputs from 12th January Supplier Day Q+A session.
Main Contact: A.E.Newjem@hw.ac.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
271510Services - Application Service ProvisionInformation Communication Technology
271500Services - Information Communication TechnologyInformation Communication Technology

Delivery Locations

Delivery Locations
IDDescription
160Edinburgh & Lothians

Document Family

Hide related notices
DEC194812: Oracle Support Services
Publication Date: 12/12/2014
Deadline: 26/01/2015
Notice Type: Contract Notice
Authority name: Heriot Watt University
DEC228257: Oracle Support Services
Publication Date: 07/12/2015
Notice Type: Contract Award Notice
Authority name: Heriot Watt University

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the Record your interest now button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Alternatively, you can download all current documents (Zip File)

Current Documents

CreatedNameDescriptionSizeDownloads
12/12/2014 ITT (release version) Invitation to Tender471.72 KB1
18/12/2014 Campus Map new style Campus Map336.45 KB0
07/01/2015 Q&A round-up 7th January 2015 Clarifications Summary21.93 KB0
09/01/2015 Q&A round-up 9th January 2015 Q&A round-up 9th January 201524.79 KB0
12/01/2015 Technical Clarifications 09 January 2015 Technical clarifications (not includinge questions and answers arising from the Supplier Day).14.64 KB0
16/01/2015 Appendix 6 - Data Protection Clarifications Additional Appendix 6 in response to Data Protection questions arising from the Supplier Day.163.97 KB0
19/01/2015 Monday 12th January – Oracle Support Supplier Day (Q+A Session) outputs Outputs from 12th January Supplier Day Q+A session.189.70 KB0

Replaced Documents

There are no previous versions of these documents

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