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Notice Details

Title: Field Service Management
Published by: Scottish Water
Publication Date: 21/08/2015
Deadline Date: Cancelled
Deadline Time:
Notice Type: Utility - Contract Notice
Has Documents: No
Has ESPD: No
Abstract: Scottish Water is considering options for replacing its current field service platform which is used by its field workers to undertake customer and asset related work. Field workers access the solution via ruggedized laptops with the following specification:
Field Service Agent
Operating Systems Windows 7 Enterprise
Hardware Systems Panasonic CF-19 Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz 4GB RAM
Browsers Internet Explorer(currently IE9)
Mobile Apps N/A
Input device
Screen Resolution 1366x768
They require access to job information, job lists and timesheet systems.
Any solution will need to provide standard integration to a range of 3rd party products (typically classed by Gartner as Leaders):
- Customer Relationship Management
- Asset Management and
- Scheduling
It is expected that the selected provider with have a track-record of successfully delivering field service solutions to other UK based utility organisations.
At this time, we are looking to assess the functional capabilities of potential solutions with a view to purchasing an application. Implementation services are not included in this notice.
CPV: 48000000.

CONTRACT NOTICE - UTILITIES

Section I: Contracting Entity

I.1)

Name, Address and Contact Point(s)


Scottish Water

The Bridge, Buchanan Gate Business Park

Cumbernauld Road

Stepps, Glasgow

UK

Procurement & Supply Chain

Iain Masterson

+44 1414147990

iain.masterson@scottishwater.co.uk


www.scottishwater.co.uk

http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10303
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I.2)

Main activity or activities of the contracting entity

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Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting entity

Field Service Management

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

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II.1.2(c))

Type of service contract

II.1.2)

Site or location of works, place of delivery or performance

Pan-Scotland


NUTS Code UKM

II.1.3)

This notice involves

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II.1.4)

Information on framework agreement (if applicable)

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Number of participants to the framework agreement envisaged

Duration of the framework agreement

10

Estimated total value of purchases for the entire duration of the framework agreement

1000000GBP

Frequency of the contracts to be awarded

II.1.5)

Short description of the contract or purchase(s)

Scottish Water is considering options for replacing its current field service platform which is used by its field workers to undertake customer and asset related work. Field workers access the solution via ruggedized laptops with the following specification:

Field Service Agent

Operating Systems Windows 7 Enterprise

Hardware Systems Panasonic CF-19 Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz 4GB RAM

Browsers Internet Explorer(currently IE9)

Mobile Apps N/A

Input device

Screen Resolution 1366x768

They require access to job information, job lists and timesheet systems.

Any solution will need to provide standard integration to a range of 3rd party products (typically classed by Gartner as Leaders):

- Customer Relationship Management

- Asset Management and

- Scheduling

It is expected that the selected provider with have a track-record of successfully delivering field service solutions to other UK based utility organisations.

At this time, we are looking to assess the functional capabilities of potential solutions with a view to purchasing an application. Implementation services are not included in this notice.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=410763.

II.1.6)

Common Procurement Vocabulary (CPV)

48000000

II.1.7)

Contract covered by the Government Procurement Agreement (GPA)

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II.1.8)

Division into lots

No

II.1.9)

Will variants be accepted

No

II.2)

Quantity or Scope of the Contract

II.2.1)

Total quantity or scope

Scottish Water is considering options for replacing its current field service platform which is used by its field workers to undertake customer and asset related work. Field workers access the solution via ruggedized laptops with the following specification:

Field Service Agent

Operating Systems Windows 7 Enterprise

Hardware Systems Panasonic CF-19 Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz 4GB RAM

Browsers Internet Explorer(currently IE9)

Mobile Apps N/A

Input device

Screen Resolution 1366x768

They require access to job information, job lists and timesheet systems.

Any solution will need to provide standard integration to a range of 3rd party products (typically classed by Gartner as Leaders):

- Customer Relationship Management

- Asset Management and

- Scheduling

It is expected that the selected provider with have a track-record of successfully delivering field service solutions to other UK based utility organisations.

At this time, we are looking to assess the functional capabilities of potential solutions with a view to purchasing an application. Implementation services are not included in this notice.

1000000
GBP

II.2.2)

Options

Five years initial contract period with the option for five additional one year contract extensions at the sole discretion of Scottish Water.

Provisional timetable for recourse to these options

Number of possible renewals

In the case of renewable contracts, estimated time frame for subsequent calls for competition:

Section III: Legal, Economic, Financial and Technical Information

III.1)

Conditions relating to the contract

III.1.1)

Deposits and guarantees required

Scottish Water reserves the right to require deposits, guarantees, bonds or other forms of appropriate security

III.1.2)

Main Terms of financing and payment and/or reference to the relevant provisions

All prices quoted shall be in Sterling (UK) and all payments shall be made in Sterling (UK). Payment shall be made on the basis of completed services in accordance with the agreed contract rates, schedules and conditions of contract.

III.1.3)

Legal form to be taken by the grouping of suppliers, contractors or service providers to whom the contract is to be awarded

In the event of a group of companies submitting an accepted offer it will be necessary for each member of the group to sign an undertaking that each company in the group will be jointly and severally liable for the satisfactory performance of the contract.

III.1.4)

Other particular conditions to which the performance of the contract is subject

III.2)

Conditions for Participation

III.2.1)

Personal situation of suppliers,contractors or service providers


Expressions of interest should be submitted through Public Contracts Scotland by the date indicated. Thereafter all applicants will be requested to complete a Pre-Qualification Questionnaire. Questionnaires will be issued electronically to all applicants through Public Contracts Scotland. Responses to Pre-Qualification Questionnaires will be assessed and used to short-list applicants who will be invited to proceed to the next stage of the tender process. Applicants will only be assessed based on the answers provided in the questionnaires.

III.2.2)

Economic and financial capacity


Applicants will be expected to be of sufficient financial and economic standing to support the anticipated contract value. All applicants must complete the financial questions within the pre-qualification questionnaire and tender documents. Financial standing relevant to the anticipated contract value will be determined by Scottish Water based on the response to the pre-qualification questionnaire and any further financial checks deemed necessary.


III.2.3)

Technical capacity


Applicants must complete the technical questions within the pre-qualification questionnaire and tender documents.


III.2.4)

Reserved contracts

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Section IV: Procedure

IV.1)

Type of Procedure


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IV.2)

Award Criteria

No

Yes
No

IV.2.2)

An electronic auction will be used

No

IV.3) Administrative Information

IV.3.1)

Reference number attributed to the notice by the contracting entity

IV.3.2)

Previous publication concerning the same contract

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Other previous publications

IV.3.3)

Conditions for obtaining contract document and additional documents



 


IV.3.4)

Time-limit for receipt of tenders or requests to participate

 11-09-2015  12:00

IV.3.5)

Language or languages in which tenders or requests to participate can be drawn up

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IV.3.6)

Minimum time frame during which the tenderer must maintain its tender 

IV.3.7)

Conditions for opening tenders




Section VI: Complementary Information

VI.1)

Indicate whether this Procurement is a Recurrent one and the estimated timing for further notices to be published

VI.2)

Does the contract relate to a Project/Programme financed by Community Funds?

No



VI.3)

Additional Information

This contract notice does not preclude Scottish Water from issuing other contract notices for specific requirements from time to time. The contents of this Notice are sufficient for submissions of pre-qualification data all other communications are discouraged. Responses to the OJEU Notice will be evaluated based on Section III.2 and only successful applicants following PQQ evaluation will be invited to submit a tender. Scottish Water reserves the right to divide the scope of the contract into lots at tender and contract award stages as it deems appropriate. Applicants who fail to supply all of the information requested in response to this Notice or any resulting tender exercise may risk elimination.

(SC Ref:410763)

VI.4)

Procedures for appeal

VI.4.1)

Body responsible for appeal procedures










Body responsible for mediation procedures










VI.4.2)

Lodging of appeals


In accordance with regulation 33 of The Utilities Contracts (Scotland) Regulations 2012 as amended (the Regulations) Scottish Water will incorporate a minimum of 10 calendar day standstill period between the communication of the award decision and the decision to enter into the contract with the successful tenderer. A breach of any duty owed under the Regulation is actionable by any economic operator which, in consequence of the breach, suffers, or risks suffering, loss or damage and such proceedings may be brought either the Sheriff Court or Court of Session. Any such action must be brought within 30 days beginning with the date when the economic operator first knew or ought to have known that grounds for starting proceedings had arisen unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from that date.

VI.4.3)

Service from which information about the lodging of appeals may be obtained










VI.5)

Dispatch date of this Notice

 21-08-2015

Information added to the notice since publication.

Additional information added to the notice since it's publication.
DateDetails
03/06/2016 11:07Notice Cancelled

This notice has been cancelled. The original deadline date of 11/09/2015 is no longer applicable.

Cancellation as project is delayed
Main Contact: iain.masterson@scottishwater.co.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
271600SoftwareInformation Communication Technology
371300WaterUtilities

Delivery Locations

Delivery Locations
IDDescription
130Aberdeen & North-East
100All Scotland
160Edinburgh & Lothians
150Glasgow & Strathclyde
120Highlands and Islands
170Scotland South
140Tayside, Central & Fife

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

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