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Notice Details

Title: Provision of Integrated Telephony Solution
Reference No: AUG121596
OCID: ocds-r6ebe6-0000235940
Published by: Stirling Council
Publication Date: 08/08/2012
Application Deadline: 12/09/2012
Deadline Date: 19/09/2012
Deadline Time: 14:00
Notice Type: Contract Notice
Has Documents: Yes
Has ESPD: No
Abstract: Provision of Innovative, Integrated Telephony solution including Contact Centre/ACD functions.
CPV: 72222300.

CONTRACT NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)


Stirling Council

Room B029, Viewforth

Stirling

FK8 2ET

UK

Assets & Support

Alan MacDonald

+44 1786443131

macdonalda@stirling.gov.uk


http://www.stirling.gov.uk/procurement

http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00146
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I.2)

Type of contracting Authority and Main Activity or Activities

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No

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

Provision of Integrated Telephony Solution

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

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II.1.2(c))

Type of service contract

II.1.2)

Main site or location of works, place of delivery or performance

Stirling



UK

II.1.3)

This notice involves

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II.1.4)

Information on framework agreement (if applicable)

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Number of participants to the framework agreement envisaged

Duration of the framework agreement

Justification for a framework agreement the duration of which exceeds four years

Estimated total value of purchases for the entire duration of the framework agreement

Frequency and value of the contracts to be awarded

II.1.5)

Short description of the contract or purchase(s)

Provision of Innovative, Integrated Telephony solution including Contact Centre/ACD functions.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=235940.

The awarding authority has indicated that it will accept electronic responses to this notice via a 'Tender Submission Postbox' facility. Further details of this facility are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=235940.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

II.1.6)

Common Procurement Vocabulary (CPV)

72222300

II.1.7)

Contract covered by the Government Procurement Agreement (GPA)

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II.1.8)

Division into lots

No

II.1.9)

Will variants be accepted

No

II.2)

Quantity or Scope of the Contract

II.2.1)

Total quantity or scope

The total estimated value of this contract is 240,000 GBP.

240000
GBP

II.2.2)

Options

Provisional timetable for recourse to these options

Number of possible renewals

In the case of renewable supplies or service contracts, estimated time frame for subsequent contracts

Section III: Legal, Economic, Financial and Technical Information

III.1)

Conditions Relating to the Contract

III.1.1)

Deposits and guarantees required

III.1.2)

Main Terms of financing and payment and/or reference to the relevant provisions

III.1.3)

Legal form to be taken by the grouping of suppliers, contractors or service providers to whom the contract is to be awarded

III.1.4)

Other particular conditions to which the performance of the contract is subject

III.2)

Conditions for Participation

III.2.1)

Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers


(1) All candidates will be required to produce a certificate or declaration demonstrating that they are not bankrupt or the subject of an administration order, are not being wound-up, have not granted a trust deed, are not the subject of a petition presented for sequestration of their estate, have not had a receiver, manager or administrator appointed and are not otherwise apparently insolvent.

(2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process.

(3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession.

(4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the course of their business or profession.

(5) All candidates must comply with the requirements of the State in which they are established, regarding registration on the professional or trade register.

(6) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process.

(7) All candidates will have to demonstrate that they are licensed, or a member of the relevant organisation, in the State where they are established, when the law of that State prohibits the provision of the services, described in this notice, by a person who is not so licensed or who is not a member of the relevant organisation.

(8) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of social security contributions under the law of any part of the United Kingdom or of the relevant State in which the candidate is established

(9) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of taxes under the law of any part of the United Kingdom or of the relevant State in which the economic operator is established.

III.2.2)

Economic and financial capacity


(1) All candidates will be required to provide a reference from their bank.

(2) All candidates will be required to provide evidence of relevant professional risk indemnity insurance.

(3) All candidates will be required to provide a statement, covering the 3 previous financial years including the overall turnover of the candidate and the turnover in respect of the activities which are of a similar type to the subject matter of this notice.

(4) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.




III.2.3)

Technical capacity


(1) A statement of the candidate's average annual number of staff and managerial staff over the previous 3 years

(2) Details of the educational and professional qualifications of their managerial staff; and those of the person(s) who would be responsible for providing the services or carrying out the work or works under the contract;

(3) All candidates will be required to provide certification from an independent body attesting conformity to environmental management standards in accordance with the Community Eco-Management and Audit Scheme (EMAS); or the European standard BS EN ISO 14001.

(4) All candidates will be required to provide certification drawn up by an independent body attesting the compliance of the economic operator with quality assurance standards based on the relevant European standards.

(5) Certificates drawn up by official quality control institutes or agencies of recognised competence attesting the conformity of products clearly identified by references to specifications or standards.

(6) Samples, descriptions and/or photographs, the authenticity of which must be certified if the contracting authority so requests.

(7) A statement of the principal goods sold or services provided by the supplier or the services provider in the past 3 years, detailing the dates on which the goods were sold or the services provided; the consideration received; the identity of the person to whom the goods were sold or the services were provided

(8) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures;

(9) A statement of the candidate's technical facilities; measures for ensuring quality; and their study and research facilities;

(10) An indication of the proportion of the contract which the services provider intends possibly to subcontract.

(11) A statement of the technicians or technical services available to the candidate to carry out the work under the contract; or be involved in the production of goods or the provision of services under the contract; particularly those responsible for quality control, whether or not they are independent of the candidate.

(12) A statement of the tools, plant or technical equipment available to the service provider or contractor for carrying out the contract.

(13) A list of works carried out over the past 5 years, detailing the value of the consideration received; when and where the work or works were carried out; and whether they were carried out according to the rules of the trade or profession and properly completed.




III.2.4)

Reserved contracts

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Section IV: Procedure

IV.1)

Type of Procedure


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Justification for the choice of accelerated procedure

IV.1.1)

Have candidates already been selected?

No

IV.1.2)

Limitations on the number of operators who will be invited to tender or to participate

Objective criteria for choosing the limited number of candidates

IV.1.3)

Reduction of the number of operators during the negotiation or dialogue

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IV.2)

Award Criteria

No


No

Yes
Price 40
Quality 60

IV.2.2)

An electronic auction will be used

No

IV.3 Administrative Information

IV.3.1)

Reference number attributed to the notice by the contracting authority

SC/ASU/0843/191112/4(60)

IV.3.2)

Previous publication(s) concerning the same contract

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Other previous publications

IV.3.3)

Conditions for obtaining specifications and additional documents

 12-09-2012

 


IV.3.4)

Time-limit for receipt of tenders or requests to participate

 17-09-2012  14:00

IV.3.5)

Date of dispatch of invitations to tender or to participate to selected candidates


IV.3.6)

Language or languages in which tenders or requests to participate can be drawn up

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IV.3.7)

Minimum time frame during which the tenderer must maintain the tender 

IV.3.8)

Conditions for opening tenders



 17-09-2012  14:00
Stirling Council, Old Viewforth, Stirling, FK8 2ET

Section VI: Other Information

VI.1)

Indicate whether this procurement is a recurrent one and the Estimated timing for further notices to be published


VI.2)

Does the contract relate to a Project/Programme financed by Community Funds?

No



VI.3)

Additional Information

40% Price : 60% Quality

60% Quality to be assessed on the following critieria;

Comms, Internet Working, Gateway Support – 3.93%, Comms, Internet Working, Interfaces – 3.36%, Comms Internet, SIP Trunking – 1.12%,Contact Centre Facilities – 11.21%, Contact Centre Supervisors –4.11%, Devices, End User Devices – 1.68%, General Requirements – 9.35%, Training – 0.75%, Integration with multi media for email and web chat – 0.75%, Non functional requirements – 0.75%, Maintenance & Support – 1.50%, Software Support – 1.87%, Support – 2.24%, Call Logging – 1.50%, Reporting – 1.68%, Supervisors – 0.75%, Implementation – 5.61%, Security Compliance – 0.37%, Economic/Financial Standing – 1.50%, Technical Capacity & Capability – 1.50%, Health & Safety – 1.12%, Quality Management – 1.12%, Discrimination – 1.12%, Sustainability & Environmental Management – 1.12%

The closing date for applicants to express an interest in this contract is 14.00 hours on Wednesday 12.09.2012.

(SC Ref:235940)

VI.4)

Procedures for appeal

VI.4.1)

Body responsible for appeal procedures










Body responsible for mediation procedures










VI.4.2)

Lodging of appeals

VI.4.3)

Service from which information about the lodging of appeals may be obtained










VI.5)

Dispatch date of this Notice

 08-08-2012

Information added to the notice since publication.

Additional information added to the notice since it's publication.
DateDetails
10/08/2012 11:21Tender - Integrated Telephony Solutions

Please note that the following paragraph in Section 5 (Evaluation Criteria) of the Tender Documentation is not relevant to this contract and should not be answered "The supplier should provide detailed design specifications for the appropriate base required upon which the solution will stand. This should include details of any theft prevention and environmental protection."
06/09/2012 14:03ADDED FILE: Quality Calculator Addendum 060912

Quality Evaluation Criteria - Element Number
06/09/2012 14:11Tender - Integrated Telephony Solutions

Please use the updated Element no's for each question on the Quality Criteria Document (Section 3 in the Tender Documentation) as a cross reference no should you require to submit additional information with your returned submission. The Documentation has no requirement to be completed again, it is just a cross reference.
10/09/2012 11:12Submission Deadline/Application Deadline Date(s) Changed

The Deadline date was changed from 17/09/2012 14:00 to 19/09/2012 14:00.

The deadline for return of completed tenders has been extended to allow bidders an extra few days to complete their tender submission
10/09/2012 11:22ADDED FILE: 12.08.15 services tender terms & conditions

Services T&C's
Main Contact: macdonalda@stirling.gov.uk
Admin Contact: N/a
Technical Contact: N/a
Other Contact: N/a

Commodity Categories

Commodity Categories
IDTitleParent Category
271500Services - Information Communication TechnologyInformation Communication Technology
271600SoftwareInformation Communication Technology

Delivery Locations

Delivery Locations
IDDescription
140Tayside, Central & Fife

Document Family

Hide related notices
AUG121596: Provision of Integrated Telephony Solution
Publication Date: 08/08/2012
Deadline: 19/09/2012
Notice Type: Contract Notice
Authority name: Stirling Council
DEC132769: Provision of Integrated Telephony Solution
Publication Date: 19/12/2012
Notice Type: Contract Award Notice
Authority name: Stirling Council

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the Record your interest now button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Alternatively, you can download all current documents (Zip File)

Current Documents

CreatedNameDescriptionSizeDownloads
08/08/2012 7 - Telephony Tender Document 080812 Tender Documentation - Integrated Telephony Solutions 080812902.00 KB0
06/09/2012 Quality Calculator Addendum 060912 Quality Evaluation Criteria - Element Number61.00 KB0
10/09/2012 12.08.15 services tender terms & conditions Services T&C's96.50 KB0

Replaced Documents

There are no previous versions of these documents

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