Case Study - Future signs for growth

With over 40 years of experience, a Falkirk-based organisation is hoping the Scottish Government’s framework agreement for supported businesses will signpost the way to a sustainable future. Sign Factory (Falkirk Council), established in 1965, has developed its business offering over the years, expanding from road traffic signs, to a range of specialist sign services including engraving, vehicle graphics and sign systems. The growth and development of the business has at its core a well-qualified and expert workforce.


With around 23 employees, the majority of whom are disabled, Sign Factory is hoping that its wealth of talent and experience will be a big attraction to public sector organisations looking for a competitive, quality product.

Currently, Sign Factory has a range of private and public sector customers, but sees the framework agreement for supported factories and businesses as a vital component of its market strategy to target its products to a wider range of buyers.

And, the business’ new and dynamic management team are keen to increase its opportunities to win contracts with public sector organisations – a trend which has been steadily growing since Sign Factory signed up to PCS.

Sandra Murphy, assistant sales and marketing manager for Sign Factory, said:

“Too often the skill set of supported businesses are over looked and not utilised to their full potential – Sign Factory has been able to adapt to market demand because of our staff’s expertise and experience.

“Since 2010 we have been using PCS to bid for public sector opportunities and have been fortunate enough to win contracts with Clackmannanshire Council framework, Disclosure Scotland, and more recently we have secured a place with Scottish Government. We have a long-term relationship with Falkirk Council and we are in the process of making a tool kit demonstrating what Sign Factory can offer in terms of standard off-the-shelf products – we hope this will also be useful for other local authorities.

“At the moment 51 per cent – with 39 per cent from Falkirk Council – of our turnover comes from public sector contracts – we are confident that this figure will grow once the framework agreement for supported businesses is in place. The potential to grow the business is vital for members of our local community who would otherwise struggle to find employment in the mainstream labour market.”