Case Study - Jim Byrne and Associates

With only one employee, Jim Byrne and Associates, based in Glasgow is the smallest that any SME can be. However, despite the size of his web design business, Jim hasn’t been put off from tendering or winning public sector work.


Case Study- Jim Byrne and Associates

Jim Byrne and Associates was established four years ago and specialises in website design and development services to the public, education and voluntary sector.  In particular, the web firm specialises in accessible website design and website usability, accessibility audits, accessible website design, accessible content management systems, accessible newsletter and email marketing.

Jim Byrne and Associates already boasts a wide range of clients including, Scottish Consumer Council, North Lanarkshire Federation of Tenants' and Residents' Associations (NLF), Eden Voluntary Society for the Blind and Partially Sighted (EVSB), University of Southampton, Glasgow Caledonian University, Glasgow University, Fife Council, Glasgow City Council, Clackmannanshire Council and Forfar Council.

Earlier in 2009 through the Public Contracts Scotland (PCS) web site, Jim tendered for a web design project for Dumfries and Galloway College and was awarded the contract.

Jim explained:  “The PCS website is a very good resource for me. I would not have known how to access so many public sector opportunities prior to the launch of the PCS site.  It makes it much easier to source and tender for more projects.  My business has benefited because I have won a contract advertised on the site which brings revenue and a new client.  Despite my size, I work with a number of professional associates who I can call upon when certain work needs their skills.

“As a business I do not spend money on advertising as the majority of my work comes from either existing clients or referrals.  This new contracting opportunity through the PCS web site brings with it a new client which provides me with the opportunity to develop a longer-term relationship with the client and hence more work in the future.  Winning this client will have a positive effect on my business in terms of the short-term bottom line and the longer-term sustainability and development.”